As a trusted partner, we specialize in delivering tailored information technology solutions to city IT departments across the United States. Our team understands the unique challenges faced by municipal technology infrastructure, including budget constraints and increasing cybersecurity threats.

With years of experience working with city governments, we deliver comprehensive technology solutions that enhance operational efficiency and ensure continuous service delivery to both government employees and citizens. Our business-focused approach ensures that technology investments deliver measurable value to your organization.

We position ourselves as strategic partners, working collaboratively with your internal teams to develop sustainable solutions. Our expertise spans the full spectrum of municipal IT needs, from daily operational support to strategic technology planning and implementation.

• Specialized IT support services for city IT departments
• Comprehensive information technology solutions
• Business-focused approach to technology investments
• Strategic partnership for sustainable solutions
• Expertise in municipal IT needs
• Enhanced operational efficiency

Municipal IT departments face a myriad of challenges that are distinct from their private sector counterparts.

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City IT departments encounter various obstacles, including:

• Municipal IT departments face unique challenges that differ significantly from private sector technology environments, including strict budget constraints and public accountability requirements.
• Legacy systems integration remains one of the most complex obstacles, as city information technology infrastructure often contains decades-old systems that must interface with modern solutions.
• The increasing demand for digital services from citizens puts additional pressure on municipal IT departments to deliver more with limited resources.
• Regulatory compliance requirements add layers of complexity to technology implementation, requiring specialized knowledge of government-specific regulations.
• Staffing challenges are prevalent in municipal settings, with city departments often competing with private sector salaries for qualified IT professionals.
• The political nature of municipal governance creates additional complexity, with technology initiatives sometimes subject to changing priorities based on election cycles.
• Security threats targeting government entities have increased dramatically, requiring sophisticated protection for sensitive citizen information and critical infrastructure.

We understand these challenges intimately and design our support services to specifically address the needs of municipal business environments, enhancing the role of the IT department in improving technology infrastructure.

City IT departments face a myriad of challenges, from infrastructure management to specialized application development, all of which require comprehensive IT support services. Our organization is designed to provide a broad spectrum of technology services that cater to these complex needs.

The Information Technology Agency (ITA) is a prime example of a comprehensive IT framework, comprising 442 IT professionals organized into 18 divisions with an annual operating budget of $90 million. Our team of certified professionals brings extensive experience working specifically with city government technology environments and understanding their unique requirements.

We offer a range of solutions designed to maximize the value of your technology investments while working within municipal budget constraints and procurement requirements. Our service models are flexible, capable of supplementing your existing IT organization or providing complete managed services depending on your specific needs.

• Our comprehensive IT support encompasses every aspect of municipal technology needs.
• We provide both proactive maintenance and responsive support, ensuring your systems remain operational 24/7/365.
• Our solutions are designed to optimize your existing resources while identifying opportunities for strategic investments.
• We implement best practices from both government and business sectors, bringing innovative approaches to municipal technology challenges.

By leveraging our expertise, city IT departments can ensure that their technology infrastructure is robust, efficient, and aligned with their operational needs. Our commitment to delivering high-quality service and support is unwavering, making us a valuable partner for municipalities seeking to enhance their IT capabilities.

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Effective network infrastructure management is crucial for municipal operations, ensuring seamless connectivity across various city facilities.

Our network infrastructure management services are designed to provide reliable connectivity for city IT departments, supporting their digital services and internal operations. The Information Technology Division specifically manages the acquisition and maintenance of citywide technology infrastructure, network and server architecture, business applications, communication systems, desktop computing, and print management.

The IT Division supports various technologies, including Cisco Switches and Routers, Spectrum Internet and Point to Point WAN Services, and Frontier FiOS Internet. Our comprehensive approach ensures that municipal facilities remain connected and operational.

• Our network infrastructure management services ensure reliable connectivity across all municipal facilities, from city hall to remote locations like parks, libraries, and utility facilities.
• We design, implement, and maintain robust network solutions that provide the foundation for all your digital services and internal operations.
• Our approach includes comprehensive network monitoring and proactive maintenance to identify and resolve potential issues before they impact operations.
• We specialize in designing secure network infrastructure that protects sensitive government data while enabling appropriate access for employees and citizens.
• Our team has extensive experience with municipal-specific networking challenges, including connecting diverse facilities across wide geographic areas.
• We implement industry best practices for network documentation, change management, and disaster recovery to ensure business continuity.
• Our services include regular network performance optimization to ensure your infrastructure keeps pace with growing demands without unnecessary capital expenditures.
• We provide strategic guidance on network infrastructure investments, helping you plan for future needs while maximizing the value of existing assets.

By leveraging our expertise in network infrastructure management, municipalities can ensure the reliability and security of their IT infrastructure, supporting their ongoing operations and future growth.

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Effective data center operations are the backbone of modern city government services, providing the necessary technology infrastructure for efficient municipal operations.

Our comprehensive data center operations and cloud computing service is designed to support city government business needs, offering flexible solutions that range from on-premises data center management to hybrid cloud approaches.

• Our data center operations services provide municipalities with reliable, secure, and efficient infrastructure for hosting critical applications and storing sensitive data.
• We implement robust disaster recovery and business continuity solutions tailored to the unique needs of city government operations.
• Our cloud computing services help municipalities leverage modern infrastructure while controlling costs through optimized resources allocation and consumption-based models.
• We provide comprehensive monitoring and management of both physical and virtual systems to ensure optimal performance and availability.

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Municipalities require tailored IT solutions to manage their unique operational needs, which is where our application development and maintenance services come into play. Our comprehensive information technology service includes Website & application development and maintenance, as well as developing and supporting SharePoint sites, mobile apps, workflows, and dashboards.

Our application development services create custom software solutions specifically designed to address the unique processes and requirements of municipal government operations. We specialize in developing citizen-facing applications that improve service delivery and enhance community engagement through intuitive digital interfaces.

Our team has extensive experience with government-specific application development, including permitting systems, utility billing platforms, and community development tools. We provide ongoing maintenance services to ensure your critical business systems remain secure, efficient, and aligned with evolving operational needs.

Our development approach emphasizes user experience for both internal staff and citizens, creating intuitive interfaces that reduce training requirements and increase adoption. We implement modern development methodologies while respecting the unique constraints of municipal environments, including procurement processes and legacy system integration.

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Municipal IT departments must prioritize cybersecurity to safeguard their networks, systems, and data from increasingly sophisticated threats.

Our cybersecurity service provides comprehensive protection for municipal information assets, addressing the unique threat landscape facing government entities. We implement multi-layered security approaches that protect sensitive citizen data while enabling appropriate access for authorized users and systems.

Our team stays current with evolving threats specifically targeting municipal governments, providing proactive protection against ransomware, phishing, and other common attack vectors. We conduct regular security assessments and penetration testing to identify and remediate vulnerabilities before they can be exploited, ensuring the continuity of municipal business operations.

By providing robust cybersecurity measures, we support the integrity of municipal operations and protect the trust of citizens.

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Municipalities rely on robust communication systems to serve their citizens. Our VoIP solutions are designed to enhance municipal operations.

Our team provides comprehensive management of unified communications platforms, integrating voice, video, messaging, and presence technology into cohesive systems. We implement call center solutions that improve citizen service delivery. Our services include strategic planning for communication technology evolution and ongoing support for reliable operation.

We help municipalities implement and maintain modern platforms that enhance collaboration while reducing operational costs, supporting both internal operations and public-facing business needs.

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Effective technology asset management is crucial for municipalities to optimize their IT investments. Our comprehensive services help track, maintain, and optimize IT assets across their lifecycle.

We implement comprehensive inventory systems that provide real-time visibility into hardware and software assets. Our team manages vendor relationships and maintenance contracts, ensuring appropriate support while controlling costs.

• Strategic guidance on refresh cycles and technology investments, balancing performance with budget constraints.
• Standardization strategies that reduce support complexity and improve reliability.
• Effective procurement processes that comply with municipal requirements.
• Comprehensive disposal programs addressing security and environmental concerns.

By optimizing existing resources through effective allocation and management, we ensure critical business functions receive appropriate technology support.

As cities continue to evolve, the need for robust, responsive, and responsible IT services becomes increasingly evident. Our comprehensive approach to municipal IT creates a foundation for technological excellence, enhancing both internal operations and citizen service delivery.

By partnering with us, city departments gain access to enterprise-grade technology and management expertise without the overhead of maintaining a large internal team. We measure our success by your outcomes: improved service delivery, enhanced operational efficiency, and increased citizen satisfaction.